Are you looking for a team of customer service or product support agents to remotely attend your customers? Look no further!
We are offering you a golden opportunity to have a dedicated team of professionals in an offshore center be the hub of communications between you and your valued customers.
Benefits Of Working With Us
- Career customer service agents
Native English and Spanish speakers - Our country’s time zone is US Central Standard time
- Significantly lower prices than in-house agents
- Ability to negotiate better prices than other offshore centers
Who We Are
Currently, we are a team of customer service and sales agents, employed in local call centers in Belize.
We are preparing to evolve into an independent service provider and are interested in collaborating with you, to be the link between your company and your customers.
We are ready to source qualified agents for your market, learn your company’s policies, procedures, services, and products, and then provide excellent support as the frontline agents for your company.
Unique Selling Points
As frontline agents, we have witnessed firsthand, all the challenges of providing great customer support, for many reasons:
- Varying personalities of different customers.
- Less than satisfying services provided by the company.
- Call center managers who pay no attention to the needs and feedback of their agents, etc etc.
We believe that, by starting as agents in the field, we are in a much better position to more effectively manage a team of agent and not only be focused on customer satisfaction but also agent satisfaction. This we believe will lead to lower staff turnover, which will result in agents of longer tenure who will be more experienced and efficient at their job as your agent.
During our call center careers, we have seen so many clients like yourself pull their contract from a center and go elsewhere, this happens for serval reasons but very often it is because the agents are not meeting the KPIs of the clients. Apparently, call center management cannot understand why the agents fail whenever they do, but we the agents understand it very well, it is on this critical factor that we will build a center with more capable competent agents than those already in operation.
Where we Are
We are in the country of Belize, on the borders of Mexico and Guatemala.
A flight from Miami to Belize would take 2.5 hours.
Our population comprises several languages with English being the official, we also have a wealth of unilingual and bilingual Spanish speakers as well.
Contact Us Today
We are waiting to hear from you, contact us today for a quick chat to discuss the many possibilities.